"I think we need a COO." That's how many conversations start.
Often the fix isn't a hire yet — it's knowing which ops are actually broken versus which only feel urgent. Two patterns keep showing up: the all-rounder who hit the ceiling around fifteen people, and the product founder who duct-taped ops until it's visibly breaking. We built an open diagnostic and wiki so you can see that map before the next big hire.
Read: A Starting Point →